Refund policy

At Honestly Cranberry®, we take great care in preparing and shipping your order. Because our products are food items, all sales are final and we are unable to accept returns or exchanges.

Food Product Returns

For food safety, health, and quality-control reasons, Honestly Cranberry® does not accept returns of food products, including unopened products. Once an order has been shipped or delivered, it cannot be returned for a refund or exchange.

Please carefully review your order, shipping address, and product selections before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after receiving your package.

Please include your order number, a description of the issue, and photos of the product and packaging when applicable. We will review the issue and, if appropriate, work with you to provide a replacement or refund.

Please do not send any products back to Honestly Cranberry® unless specifically instructed to do so.

Lost or Stolen Packages

Honestly Cranberry® is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

Please double-check your shipping address before placing your order. Honestly Cranberry® is not responsible for orders shipped to an incorrect address provided by the customer.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your property and any designated delivery locations.

• Checking with household members or neighbors who may have accepted the package.

• Contacting your local Post Office, mail carrier, or applicable shipping carrier.

If your package appears to have been lost while in transit, please contact us so we can review the available tracking information and determine whether we can assist with the carrier.

Order Changes and Cancellations

We begin processing orders as quickly as possible. If you need to make a change or cancel an order, please contact us immediately.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

Refunds

Because we do not accept returns of food products, refunds are generally not provided for delivered orders unless the product arrived damaged, defective, incorrect, or another issue occurred for which Honestly Cranberry® determines a refund is appropriate.

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Payment

Purchases made through our website may be completed using the payment methods available at checkout. Honestly Cranberry® reserves the right to update or change available payment methods or payment procedures at any time.

Questions

If you have any questions or concerns regarding your order, return eligibility, or refund, please contact us at: info@honestlycranberry.com. We are happy to help resolve any issues with your order.